Serena Riley
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Activity overview
Latest activity by Serena Riley-
Serena Riley created an article,
Customer Advocacy Program (CAP) Details
Celebrate your success. Share your story. Shape what’s next. ConverSight’s Customer Advocacy Program recognizes and rewards the customers who inspire innovation and drive meaningful change—within t...
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Serena Riley created an article,
Fishbowl AI Insights Data Dictionary
Below is a data dictionary for the Fishbowl AI Insights dataset, which includes the tables, IDs, categories, descriptions, and synonyms used within the product. table id category precision type ...
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Serena Riley created an article,
How long do my sessions last?
By default, your ConverSight session will remain logged in for one hour before auto-logging you out.
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Serena Riley created an article,
What’s the proper format to ask Athena questions?
Documentation Link: User Interaction - Athena — ConverSight Documentation
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Serena Riley created an article,
How do I set alerts?
To set an alert, Click on the Ask Athena icon Select the Alert Me icon on specific insights where the user wants to set alerts In the dialog box: Specify the conditions that will trigger the aler...
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Serena Riley created an article,
What should I do if I see “You don’t have any active insights” in Athena?
If user sees this message, it means user hasn't been granted access to a dataset. Contact your data administrator to request access.
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Serena Riley created an article,
How do I interact with Athena?
Users can interact with Athena, click on the Ask Athena icon, where users can input queries by typing or using voice commands via the microphone icon. Documentation Link: User Interaction - Athena
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Serena Riley created an article,
How do I train Athena?
Users can train Athena by selecting the Train Athena option under the Data Workbench. Documentation Link: Subject Matter Expert Coaching — ConverSight Documentation Academy Link: Course: Subject M...
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Serena Riley created an article,
How to create a Drill Down on data? Is there any default Drill Down?
To create a drill-down, please refer to the documentation provided. Additionally, note that there is a default drill-down available which is from year to day. Documentation Link: Drill Down — Conv...
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Serena Riley created an article,
How do I delete an Insight?
Users can delete created Insights by selecting the delete icon associated with the specific Insight. Documentation Link: Subject Matter Expert Coaching — ConverSight Documentation